Q: Do I need to pay for shipping?
A： No need. Free Shipping in the United States and Canada.
Q: Which express will you use?
A: UPS, etc.
Q: How long will you send our orders recently?
A: We will ship out your order within 1-3 working days if the product you ordered is in stock.
Q: Will I have the tracking number of my package?
A: After the package has been sent out, the tracking number will be sent to you via email.
Q: How long it will take for delivery?
A: The shipping time is 3-5 working days. Please make sure someone will sign for it at home to prevent the package from being lost or stolen.
B: For remote areas, the shipping time will be extended, and it generally takes 8-12 working days to deliver packages.
Q: Do you charge any custom taxes?
A: No. We do NOT charge any custom taxes. Please note that different country customs may charge you customs taxes. This is not in our control and we do NOT pay any custom taxes for our customers. In addition, customs duties may be collected directly by the customs or by express delivery companies. This point cannot be controlled by us, and we do not assume corresponding responsibilities. Hope customers can actively communicate with customs or express companies. Thank you for your understanding and support.
Q： Are you responsible for the lost package?
A： If the express company provides the proof of delivery to our company, we will not be responsible for the lost package. If your package is about to arrive at the order address, please make sure there is someone at home.
Q: Can I change the address after the package is sent out?
A: When the buyer fills in the order address, please ensure that the address you provide is correct. We will not be responsible if the package is lost or returned to the sender due to the wrong address provided by the recipients themselves. We can't change your shipping address once your package has been sent out. If the package is returned due to the buyer's reason, the return shipping cost shall be borne by the buyer.
If you have any questions, please contact us via email (AceupEnergy@gmail.com).